FAQ

Frequently Asked Questions

Everything you need to know about Prep Navigator

Yes. Prep Navigator runs on AWS with a HIPAA-ready architecture: AES-256 encryption at rest and in transit, audit logging of PHI access, and role-based access control scoped to your center. A Business Associate Agreement (BAA) is required and available.

Absolutely! Patients receive a secure link via email/SMS that works on any device. The interface is fully responsive and optimized for mobile viewing.

English and Spanish have fully written instruction sets. Nine further languages are produced by AI translation: Chinese, Vietnamese, Tagalog, Korean, Arabic, French, Portuguese, German and Russian.

Our AI is trained on endoscopy prep protocols and common patient questions. It provides instant, accurate answers 24/7 and escalates complex questions to your staff with urgency detection.

Yes! You can create custom protocols based on AGA 2025 guidelines, modify existing ones, and set conditional instructions based on patient risk factors, medications, or medical history.