FAQ

Frequently Asked Questions

Everything you need to know about Prep Navigator

Yes. Prep Navigator runs on AWS with a HIPAA-ready architecture: AES-256 encryption at rest and in transit, audit logging of PHI access, and role-based access control scoped to your center. A Business Associate Agreement (BAA) is required and available.

Absolutely! Patients receive a secure link via email/SMS that works on any device. The interface is fully responsive and optimized for mobile viewing.

Prep Navigator is available in English today, and support for more languages is in development. If your patients need another language, contact us at support@prepnavigator.ai.

The AI assistant answers patients’ prep questions 24/7, using that patient’s own prep protocol and dates. For anything beyond prep, or anything urgent, it tells the patient to call their GI office, or 911 in an emergency.

Yes! You can create custom protocols based on AGA 2025 guidelines, modify existing ones, and set conditional instructions based on patient risk factors, medications, or medical history.